Earth Class Mail’s Approach to Privacy
The Personal Information We Collect
Earth Class Mail potentially collects the following categories of personal information:
Identifiers: Examples of the types of identifiers that Earth Class Mail may collect include real names, nicknames, signatures, postal addresses, online identifiers, Internet Protocol addresses (“IP addresses”), email addresses, and account numbers.
Sensitive Information: Examples of the types of sensitive information that Earth Class Mail may collect includes Social Security numbers, driver’s license numbers, passport numbers, and other government identification numbers.
Biometric information: With your consent, LegalZoom may work with third party vendors to use technology to verify your identity by comparing a digital image of your face to the picture on the government identification you provide.
Characteristics protected under some laws: Examples of the types of characteristics that Earth Class Mail may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status. Earth Class Mail does not use this type of information to analyze your health, sex, gender identity, or sexual orientation.
Commercial information: Examples of the types of commercial information that Earth Class Mail may collect includes business records, products or services purchased, obtained, or considered from Earth Class Mail or our partners, and other purchasing or consuming histories or tendencies.
Internet information: Examples of the types of internet or other electronic network activity information that Earth Class Mail may collect include browsing history, search history, information about the device used to access our website or applications, and information regarding your interaction with Earth Class Mail. We may also collect information from visitors to our website, such as browser settings, operating systems, referring/exit pages, and clickstream data. When we send you an email, Earth Class Mail may also collect information, including about how you interact with that email.
Geolocation information: Earth Class Mail may collect information about where a consumer resides or is otherwise located.
Audio and visual information: Earth Class Mail may make audio recordings of telephone calls. We may make visual recordings of consumers when they visit our premises or when consumers agree that Earth Class Mail may take their photograph or videotape them. We may also collect visual images or recordings of consumers when they are provided to us in connection with a product, such as when they are submitted as part of the Form 1583 verification process. We do not collect thermal or olfactory information.
Other types of information: Examples of other types of information include physical characteristics or descriptions of you, telephone number, insurance policy number, education, employment, financial information including bank account, credit card, and debit card numbers, and health insurance information. It also includes additional information provided to Earth Class Mail directly by you, such as when you complete a questionnaire or answer a survey. This category includes information identified as Personal Information in California Civil Code Section 1798.80(e) that is not otherwise categorized.
Where We Collect Personal Information
Related Parties: We may collect information about you from an Earth Class Mail customer. For instance, if you are an authorized recipient on an Earth Class Mail plan, we may be given information about you when you are added to an account and when processing mail.
Affiliates and Parent Entities: We may receive information about you from our affiliates and parent company (LegalZoom).
Publicly/Commercially Available Information: We may collect information about you from publicly available sources of information, including government records, social media sites, and other commercially available sources of personal information. An example of the type of information that we may collect from publicly available sources is whether you have recently expressed interest in purchasing a product that Earth Class Mail sells.
Unrelated Parties: We may receive information related to you from people and entities with whom Earth Class Mail does not have a direct relationship. An example of the type of information that we may receive from unrelated third parties is mail that we receive on your behalf as part of our Virtual Mail services.
How We Use the Personal Information We Collect
If we decide to use the personal information we have collected for additional purposes that are inconsistent with what is described below, we will let you know of our plans and give you information about your legal rights regarding your personal information.
Providing Products and Services: We use personal information to provide and support our products and services. We may also use information to respond to inquiries from potential customers who are interested in learning more about our products and services. Examples of the types of uses of personal information for these purposes include scanning and delivering documents to consumers, administering the Earth Class Mail website, and displaying content based on consumer preferences.
Security: We use personal information to ensure that we maintain appropriate security over computer networks and our physical facilities, as well as detecting fraud or other suspicious activities.
Meeting Legal Requirements: We collect information in order to meet our legal obligations. These obligations may include satisfying verification requirements prior to processing mail, maintaining records as required in our role as a Commercial Mail Receiving Agency, or responding to subpoenas for information.
Product Development: We use personal information for product development, including improving our existing products, products of our parent company, LegalZoom, and its wholly owned subsidiaries, and developing new products.
Analytics: We use personal information for various types of analytics. For example, Earth Class Mail uses personal information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, and to gain insights into the types of consumers that may be interested in our products and services. We may also use information to develop inferences from the information we collect regarding consumer preferences, characteristics, predispositions, behaviors, and attitudes.
Operational Purposes: We use personal information for operational purposes and the operational purposes of our Service Providers, business partners, affiliates, and parent entity. For instance, Earth Class Mail may use information for maintaining our website and other infrastructure, training, and quality assurance, for conducting surveys or sweepstakes, to promote our brand, and to use in connection with our relationships with Service Providers.
Financial Reporting: We use personal information in connection with various types of financial reporting and other similar internal uses. Examples of the types of financial reporting where Earth Class Mail may use personal information includes internal budgets and projections, calculation of compensation, and external reporting.
How We Disclose Personal Information
Service Providers: We may share information with our Service Providers who assist us with running our business. These companies are not authorized to use the information we share with them for any other purpose other than providing services to Earth Class Mail or you.
Businesses Providing Services: Earth Class Mail may disclose personal information with other businesses to provide you with products and services. Personal information disclosed to other businesses will be subject to those third parties’ privacy practices. For instance, we may use FedEx, the United States Postal Service, or other shipping providers to forward your physical mail to you. Similarly, we may use vendors like Stripe for purposes of processing payments or providing identity verification services. In doing so, such vendors (like Stripe) may collect and process personal information for its uses, including improving its services and for fraud detection and prevention.
If you express interest in an offer presented to you either by Earth Class Mail on behalf of a business partner or by a business partner on behalf of LegalZoom, you are directingLegalZoom to provide information about you to that business partner.
If you purchase an Earth Class Mail product that is bundled with a product offered by one of our business partners, we will share information about you with that business partner.
Parties Related to You: We may provide information about you to someone you know or that you have connected with through our platform. For instance, we may provide information connected to your account with Earth Class Mail to your authorized contacts or recipients. We may provide information about you to a customer requesting that you sign a document, such as whether you have completed the signature process.
Government Entities: Earth Class Mail may share information about consumers with government entities in order to fulfill the products purchased by our customers. For example, Earth Class Mail is required to share United States Postal Service (“USPS”) Form 1583s with the USPS for all customers on a quarterly basis.
Public Disclosures: Earth Class Mail may publicly disclose personal information in limited circumstances.
We may display testimonials and reviews received through email surveys on our website or other marketing or that are posted to publicly available websites.
When you post content in any forum or comment area on our website, these posts may be publicly available. You should use caution when deciding whether to disclose your personal information in public areas of our website.
When we collect publicly available information, we may share that information on our website.
Required by Law: Earth Class Mail may disclose personal information as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate request from a government entity.
Parties Related to Earth Class Mail: Earth Class Mail may disclose personal information with businesses controlling, controlled by, or under common control with Earth Class Mail (“Related Parties''). If Earth Class Mail is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer consumer data in connection with the associated transactions.
How Long we Retain Your Personal Information
Earth Class Mail retains your personal information for at least as long as it is necessary to fulfill the purposes for which we collected the data, to provide you with services and products, to comply with our data retention obligations, and to successfully run our business.
In addition to the tools provided by Earth Class Mail, you may also use tools provided by the Networking Advertising Initiative, the Digital Advertising Alliance, and Google Analytics’ Ad Settings to control how these types of Cookies are used when you are on the internet, even when you are not on Earth Class Mail’s website.
Your Options Regarding Personal Information Collected by Earth Class Mail
This section describes how you can access and control the information that Earth Class Mail may have about you. It applies to all consumers worldwide, including individuals who have purchased from Earth Class Mail or who believe that information about them may have been provided to us by a third party. Depending on where you reside, you may have additional rights beyond what is described in this section. If you are a resident of California, Colorado, Connecticut, Virginia, the European Union, or the United Kingdom, please review the sections “Information for California, Colorado, Connecticut, and Virginia Residents” and “Information for EU and UK Customers and Visitors” for more information about your rights.
Confirmation of Possession of Information Related to You. Upon a verified request, and subject to the privacy interests of others and technical limitations, Earth Class Mail will provide you with information about whether we hold any information related to you. At Earth Class Mail’s sole discretion, unless otherwise required by law, we may, in some instances, correct or delete information upon a verified request. Please note, however, that in certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information to continue providing a product or service to you or another customer.
If you would like to submit a request about your data, you may do so by completing the Privacy Form. After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information in order to verify your identity.
User and Authorized Contact Access to Order Information. Earth Class Mail will give you, or anyone listed as an authorized admin for your account, information about your account. This may include information about the nature and status of your account, information you provided to process your order, payment information, and contact information. If you want someone to have access to your account, you must list him or her as an authorized admin or they may not obtain such information. You can confirm who is listed as an authorized admin for your account, add new authorized admins, or remove authorized admins by clicking first on "Account Settings", and then on "Manage Users." We may send a confirmation email to your authorized admins(s), alerting them that they have been added as an authorized contact.
User Access to and Ability to Update Personal Information through Account Settings. You may visit your personal account profile at any time by clicking on the "Settings" icon. Through Settings, you may: (i) review and update basic information about yourself; and (ii) add or remove services.
Opting Out of Promotional Email. You can opt out of promotional emails by using the “Unsubscribe” link and following the unsubscribe instructions in an email you receive from us or by emailing us at [email protected]. We may also send service-related or transactional communications, which are not promotional. Generally, you may not opt out of these communications. If you do not wish to receive service-related communications, you may terminate your service within your account’s settings tab or by contacting us at [email protected].
Opting Out of Marketing Calls. If you wish to be placed on Earth Class Mail’s internal “Do Not Call” list, you can tell us while speaking to us on the phone or by emailing us at [email protected].
Earth Class Mail’s Security and Identity Verification Practices
Earth Class Mail is committed to protecting the personal information that we collect and ensuring our products and services are provided in a secure manner. We have implemented security measures designed to protect the personal information that we maintain. This includes implementing physical, technical, and administrative safeguards to secure the information we collect. We use industry-standard SSL/TLS to transmit payment card information. We also regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts that Earth Class Mail takes to protect personal information, we cannot guarantee absolute protection and security of your personal information. For instance, when we transmit documents to you via mail delivery services or electronically, there remains the possibility that this information may be misdirected, misdelivered, or intercepted.
We encourage you to take precautions in protecting the information that you share with Earth Class Mail. For example, we encourage you to set strong passwords on your account and avoid sharing your password with anyone. Where available, we encourage you to utilize 2-factor authentication to further ensure access to your account is restricted. You can find additional information about enabling 2-factor authentication on our website here and enabling 2-factor authentication on our mobile app here.
If you believe that you have discovered a security vulnerability in our website or services, you may let us know at [email protected]. If you believe that someone has accessed your personal information or that your personal information has been misused, please let us know immediately by submitting your concerns through our online Privacy Form.
Information for California, Colorado, Connecticut, and Virginia Residents.
If you are a resident of California, Colorado, Connecticut, or Virginia, this section provides information regarding your rights, and Earth Class Mail’s responsibilities, regarding your personal information.
If you live in California, Colorado, Connecticut, or Virginia, you have certain rights regarding your personal information. This includes the right to request:
Specific details about what information Earth Class Mail has collected about you,
A copy of your personal information,
Corrections to inaccuracies in the personal information Earth Class Mail maintains about you, and
The deletion of your personal information.
If you choose to exercise your privacy rights, we will not charge you different prices or provide a different quality of services unless those differences are related to your personal information.
How to Submit a Request for Access, Correction, or Deletion of Personal Information
After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information to verify your identity. Earth Class Mail will attempt to verify your identity by asking for information that correlates with the information that we have previously collected about you. If this is not possible, Earth Class Mail may request you submit additional information for verification, such as proof of residency or redacted government-issued identification.
You may also designate an authorized agent to make a request on your behalf. To designate an authorized agent, you must provide Earth Class Mail with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney. You will also be required to submit both your and the authorized agent’s valid government-issued identification.
How to Appeal a Denial of a Request for Access, Correction, or Deletion of Personal Information
If Earth Class Mail denies your request about your personal information, you may submit an appeal of the decision by completing the Privacy Form. You can also submit a request by emailing [email protected]. After you submit the request, you will be asked to verify your email address.
Once an appeal is submitted and your email is verified, the request and Earth Class Mail’s response will be reviewed. In connection with this review, Earth Class Mail may request that you submit additional information regarding your request. We will notify you of the outcome of the appeal within 60 days.
Selling, Sharing, and Use of Personal Information for Targeted Advertising
Earth Class Mail does engage in online marketing activities, including activities that may involve us sharing your information for purposes of showing you targeted advertising. If you would like to opt-out of the use of your personal information for these purposes, you can submit this request through the link at the bottom of our homepage called “My Information Sharing Settings.”
Information for EU and UK Customers and Visitors.
If you are located in the European Union (“EU”) or the United Kingdom ("UK"), this section provides information regarding your rights, Earth Class Mail’s responsibilities, and additional information regarding the processing of your personal data.
Lawful Basis of Processing
Earth Class Mail processes personal data of persons in the EU and UK based on the lawful basis outlined below.
Where multiple bases are provided, the basis that Earth Class Mail relies on for any particular processing will be context-dependent.
Purpose of Processing
Legal Basis for Processing
(Described in the section above entitled “How We Use the Information We Collect About Consumers.”)
Providing Products and Services
Performance of Contract, Consent, Legitimate Interest
Legitimate Interest, Compliance with Legal Obligation
Meeting Legal Requirements
Compliance with Legal Obligation
Marketing and Advertising
Consent, Legitimate Interest
Consent, Legitimate Interest, Compliance with Legal Obligations
Legitimate Interest, Compliance with Legal Obligation
Legitimate Interest, Compliance with Legal Obligation
EU and UK User Rights
If you are located in the EU or the UK, you have the following rights with respect to how Earth Class Mail processes your personal data.
You have the right to request a copy of the personal data that Earth Class Mail has about you,
You have the right to request that Earth Class Mail correct the information about you if you believe it to be inaccurate, and
You have the right to request that Earth Class Mail erase or refrain from using your personal data. This is not an absolute right and, in some circumstances, Earth Class Mail may decline to erase or limit its usage of your data, such as when Earth Class Mail has an ongoing business relationship with you or we are legally required to retain the information. If Earth Class Mail cannot honor your request, Earth Class Mail will inform you of this fact as well as the reasons for Earth Class Mail’s decision.
If you are located in the EU or the UK, you also have the right to raise any objections regarding the processing of your personal data and to raise any concerns you may have about Earth Class Mail’s processing of your personal data. You may make an objection or raise any other concerns by submitting your concerns through the Privacy Form, or by contacting us at [email protected].
You may also choose to contact Earth Class Mail with any objections or other concerns through our UK or EU Representatives.
For our UK Representative: Executive Director LegalZoomUK 130 Old Street London EC1V 9BD + 441 772 217 800
For our EU Representative: Adam Borgen Instant EU GDPR Representative Ltd. 69 Esker Woods Drive Lucan Co. Dublin Ireland + 353 15 549 700
While we hope that Earth Class Mail can resolve any of your privacy concerns to your satisfaction after you contact us directly, you also have the right to file a complaint regarding Earth Class Mail’s handling of your personal data with the EU data protection authorities (DPAs) and/or the Information Commissioner’s Office (the UK’s Data Protection Authority).
Changes To This Policy.
Attn: Privacy Team 101 N. Brand Blvd., 11th Floor Glendale, CA 91203 [email protected]
Updated: October 18, 2023