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Frequently Asked Questions

MailRoom and MailBox

How does mail storage on the cloud work vs physical storage, and what are the fees?

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We store both the physical mail we receive, and the digital copies we create after scanning your mail. There are two types of storage you should be familiar with: Physical Mail Storage — when we store the tangible, physical original of your mail in one of our facilities. Cloud Mail Storage — the digital scans we produce when we induct and process your mail. Your subscription automatically includes 30 days of free storage for your mail, and 10 days of free storage for your packages.

Will you open and scan the contents of my mail?

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Yes. We will scan the contents into a fully searchable PDF that you can view in your account, sync to Google Drive, Dropbox, or Box.com, or download to your local computer.

Can I use my new address for business registration?

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Yes. You can use your full ECM address to register your business with any of our street addresses. All of our street addresses are commercial addresses, and should be accepted for business registration.

How do I receive my mail and how long does it take?

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Helpful Hints for Receiving Items: Items are delivered to your account using your Earth Class Mail number. This number is assigned when you sign up for your account, and should appear in the address for all mail we receive on your behalf. We can direct items to different users within your account based on how they are addressed. This can be done with individual or business names, titles and departments. Items delivered to one of our processing facilities should appear in your account the same day. Items received in cities without a processing facility require additional transit time. Street addresses generally accept items from all carriers. PO Boxes accept items from the USPS only. Check our address page for details.

What is a USPS 1583 Form?

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The U.S. Postal Service requires all Commercial Mail Receiving Agents (CMRA) to collect a notarized USPS Form 1583 from customers to ensure you are who you say you are and that your mail is only being received by you.

How quickly can I start using the address?

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You can start using the address immediately. After you complete the sign-up process, you will receive an email with your 5 digit number. However, Earth Class Mail can’t start opening/scanning until we have the 1583 form back.

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