How does the no risk trial and 100% guarantee work?
Earth Class Mail Subscriptions are pre-paid. Upon initial signup for your Earth Class Mail account your credit card will be charged for the monthly fee of the plan you have chosen, plus any add-ons, less any coupon you have applied. If you are unhappy with the service and cancel within 30 days from signup we will issue a full refund of any plan fees charged for that period. Usage fees are excluded from this guarantee.
How quickly can I start using the address?
You can start using the address immediately. After you complete the sign-up process, you will receive an email with your 5 digit number. However, Earth Class Mail can’t start opening/scanning until we have the 1583 form back.
What is a USPS 1583 Form?
The U.S. Postal Service requires all Commercial Mail Receiving Agents (CMRA) to collect a notarized USPS Form 1583 from customers to ensure you are who you say you are and that your mail is only being received by you. In doing so they require 2 forms of identification with that document.
What forms of verification are acceptable for the USPS 1583 form?
- At least one ID must have a photo of the applicant.
- At least one ID must verify the home address.
- ID's lacking both a photo and address are not acceptable for this requirement.
- Valid driver's license or state non-driver's identification card
- Armed forces, government, or recognized corporate identification card
- Passport, alien registration card or certificate of naturalization
- Current lease, mortgage, or Deed of Trust
- Voter or vehicle registration card
- A home or vehicle insurance policy
Not acceptable ID's:
- Social security cards
- Credit cards
- Birth certificates
How long does the set up process take?
Customers can typically get an appointment to complete the 1583 form the same or following day, so they can have their account fully verified and up in running within 1-3 days.
How do I find my ECM number?
ECM Number Helpful Hints: When you sign up you will receive your own random 5-digit ECM number. To ensure proper delivery to your account, this number must be included as part of your Earth Class Mail address. Your ECM number will also be needed if you decide to redirect your mail. Interested in a custom ECM number? Have questions? Our live customer support will be happy to help.
How do I receive my mail and how long does it take?
Helpful Hints for Receiving Items: Items are delivered to your account using your Earth Class Mail number. This number is assigned when you sign up for your account, and should appear in the address for all mail we receive on your behalf. Still have questions? Chat with a Mail Expert
We can direct items to different users within your account based on how they are addressed. This can be done with individual or business names, titles and departments.
Items delivered to one of our processing facilities should appear in your account the same day. Items received in cities without a processing facility require additional transit time.
Street addresses generally accept items from all carriers. PO Boxes accept items from the USPS only. Check our address page for details. Still have questions? Chat with a Mail Expert
Will you open and scan the contents of my mail?
Yes. You can request the contents of any mail item be scanned. We will scan the contents into a fully searchable PDF that you can view in your account, sync to Google Drive, Dropbox, or Box.com, or download to your local computer. You can set up a rule to automatically have all of your mail contents scanned if you don't want to request scans individually.
Can I use my ECM number for my business registration?
Yes. You can use your full ECM address to register your business with any of our street addresses. All of our street addresses are commercial addresses, and should be accepted for business registration.
How do I ship items?
Helpful Shipping Hints: We ship using USPS and FedEx to all domestic and international destinations they serve. You can request same-day* shipments or schedule them for a future date.
Multiple items can be combined** into a single shipment. Optional insurance is available for most shipments. Still have questions? Chat with a Mail Expert
How do I redirect mail?
Helpful Hints for Redirecting Mail: Once you have subscribed to an Earth Class Mail address and completed a postal consent form, you can begin redirecting mail there. You may notify senders individually of your new address or file a change of address with the post office. Most people prefer to redirect mail from specific senders rather than having all of it sent to us. This allows you to maintain the flexibility to continue receiving items like magazine subscriptions and DVDs directly at your home or office. However, If you no longer want to receive any mail or parcels from the USPS at your home or office, the best way is to complete a Change of Address Order (USPS form 3575). This form is included in the USPS Mover's Guide packet and is available at all US post offices. To ensure delivery, it is important to complete your change of address form accurately and completely. Your ECM number should appear on the same line as the street address or PO Box, preceded by the letters PMB (with no other symbols). PMB stands for Private Mail Box, which is the US Postal Service's designation for our accounts. For example, if you subscribe to the Portland PO Box, and your ECM number is 12345:
John Q. Public
PO Box 4120 PMB 12345
Portland, OR 97208-4120
If you chose an address with an existing suite number such as our address at 177 Huntington Ave Ste 1703, and your ECM number is 12345, you would want to list the address as below:
John Q. Public
177 Huntington Ave Ste 1703 PMB 12345
Boston, Massachusetts 02115-3153
Please note in both the use of "PMB" instead of "ECM #", "#" or any other symbols. It can take the USPS up to 10 business days to process a change of address, so there will be a delay before you begin to see mail in your Earth Class Mail account. A change of address is effective for one year, so please make sure to notify senders before it expires.
While a change of address form can be used to redirect your mail to Earth Class Mail, USPS regulations prohibit using the change of address process to change away from any Commercial Mail Receiving Agency (such as Earth Class Mail).
If you're outside the US, or otherwise unable to go to a US post office, you can use the official USPS Change of Address Order Form online.
How does mail storage on the cloud work vs physical storage, and what are the fees?
How Your Mail is Stored
We store both the physical mail we receive, and the digital copies we create after scanning your mail.
There are two types of storage you should be familiar with:
Physical Mail Storage - when we store the tangible, physical original of your mail in one of our facilities Cloud Mail Storage - the digital scans we produce when we induct and process your mail Physical Mail Storage
Your subscription automatically includes 30 days of free storage for your mail, and 10 days of free storage for you packages.
How it works:
The free storage period for any item starts when it's delivered to your account After the free storage period has expired, daily storage fees will apply You can avoid these storage fees by recycling, shredding, or forwarding the mail You can set Mailbox Rules in your account to automatically recycle, shred, or forward mail based on criteria you choose How much it costs:
For the most up to date rates, consult our usage fee page or your current subscription.
First 30 days after item is received FREE
Letter Storage (>30 days) $0.03/day Package Storage (>10 days) $0.30/lb per day Cloud Mail Storage
Your subscription includes unlimited cloud storage for all of the mail scanned in your account for as long as you are a subscriber. Earth Class Mail does not meter or limit your cloud storage currently, and there are no overage fees.
Your data is safe in our cloud All cloud data is encrypted with 256-bit security We average 99.9% uptime, so your data is always accessible We highly recommend that you also enable our cloud storage integrations for Dropbox, Box, or Google Drive.
What are the current Cloud Document Storage solutions that you integrate with?
We integrate with Dropbox, Box, and Google Drive.
What are the tips for automating my mail workflow?
Mailbox Rules are a powerful feature available to all Earth Class Mail customers. You can use rules to automatically handle mail scanning, recycling, shredding, sync to cloud storage, and check deposit.
Check out this video for a step-by-step overview of the functionality
How do I set up Check Deposit?
Earth Class Mail's check deposit system is called CheckStream. If you are on a Checkstream specific plan such as the CheckStream pro plan you will not need to choose a deposit plan however if you are a subscriber to one of our mail plans professional, startup, or business you will be prompted to choose a monthly subscription add-on to your plan for regular check deposits at a cost of $30/month + $2/check or a one-off deposit at $10/check.
What is CheckStream?
CheckStream is Earth Class Mail's secure check deposit solution that will allow you to have your checks deposited to any of your domestic bank accounts without any limits on check amount or check quantity.
We have a variety of options available for large scale deposit needs down to one-off deposits of single checks.
With our system your checks arrive in your Earth Class Mail Account for scanning and processing. You review your scanned checks online, then tell us what and where to deposit. We electronically endorse your checks, then complete and reconcile the deposit slip. We then mail the prepared deposit directly to your bank.
CheckStream does not require any credit checks. There are no deposit limits, and you can set up deposits to multiple different banks and bank accounts with a few clicks.
Can I apply a payment to a Cloud Accounting Platform like Quickbooks or Xero?
Yes, CheckStream enables you to integrate your check deposit information into the Quickbooks and Xero accounting platforms.
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