Happy New Year! As we kick off 2020 we’re also taking the opportunity to reflect on 2019. As a company we have a lot to celebrate given the growth we experienced in new customers, team members, and product enhancements. Most important to us, we continued to transform how our customers receive and interact with their postal mail.
Check out some of our favorite highlights from 2019 below!
By the Numbers
Let’s start by taking a look back at 2019 and the number of mail items we processed for our customers.
In early 2019, we released an entirely new interface that, in addition to a new look and feel, introduced a number of new features. The improvements are a reflection of our mission to transform the way businesses and people receive and interact with their postal mail; making it as simple, fast, and familiar as managing email.
The new interface is the result of customer interviews and feedback, as well as a study of how customers use our service. Based on what we learned, we introduced new automation rules like auto-deposit for checks, a feature customers love because it ensures expedient payment processing and reduces the time they have to wait to access funds. Another exciting development was more advanced artificial intelligence, or machine learning, that identifies and categorizes incoming documents by type. Building on our optical character recognition capabilities, we began extracting key data from certain document types in 2019; you’ll hear more about this in the year ahead as we further develop this offering in 2020. The result of the work we’ve done in 2019 is a more powerful interface that makes it easier to navigate, organize, and take action on mail items.
We also brought FileRoom to our customers in 2019. FileRoom gives our customers the ability to have us receive, scan, and digitize paper, beyond mail. It’s our way of doing for all physical documents what we’ve done for mail over the last 15 years. You can read about it in our blog post.
One of the accomplishments we’re most proud of is the release of our iOS mobile app for customers. The app makes it easier than ever to manage postal mail on the go. Check it out in the Apple app store!
All of these product enhancements wouldn’t have been possible without our product and engineering teams and the nearly one million lines of code written to support these new features and improvements.
Legal Solution Provider of the Year
Lawyers find our services particularly useful because of the paper heavy nature of their practices and the large volume of important legal documents they receive through the postal mail. We’ve long believed that we have a great solution for lawyers looking to go paperless and we’re not alone in that thought. Just before the start of 2020 we were named Legal Tech Solution Provider of the Year by CIO Applications. You can read all about it here.
Improving our Customers’ Experience
We are always looking for ways to improve our services and to increase the value we provide our customers. We know security, reliability, accuracy & speed are important to our customers and we plan to heavily focus on enhancing each one of these in 2020. From an educational perspective, we’re excited to announce we’ll be releasing a series of videos during the year to help customers better understand how to get the most out of our services.
We’re thrilled for the year ahead, and would like to thank you for being an Earth Class Mail customer. As always, we welcome your feedback and ideas. We promise to continue learning and innovating to better meet the needs of our customers and to make it possible to do more than ever with your digital mail.