Introducing the New Earth Class Mail

By Jess Garza and Nicole Hairston

“What’s new at Earth Class Mail?” is a question I’m asked frequently and I’m thrilled to finally be able to share some exciting developments with you! The last time you heard from me was when I joined the company as its new CEO. And while I wasn’t able to get into any specifics about what was in store for 2018, I’m proud to say, since then, we’ve been working feverishly to make significant upgrades to our product. 

First, let’s have a quick look back at this year so far. We’ve:

  • Processed approximately 1.5 million physical mail actions (like scanning, shipping, depositing checks) for you since January, which is on track to double the previous year’s activity.
  • Deposited over $1 Billion in checks for our customers to date, and close to $120 Million this year alone.
  • Processed 87.49 tons of mail items in 2017, and so far 49 tons to date this year (includes packages)

Thank you for allowing us to serve you!

Over the past six months, we’ve been laser-focused on learning what is most important to our customers as well as prospects considering our services in order to determine how we could create the greatest value for their businesses. 

One of the first things we learned is that we would need to provide more than just an updated look for our app and that we would have to build a more thoroughly updated user experience with more functional and efficient ways to use the service we provide to both individuals and businesses.  

To help us collect your valuable feedback and turn it into the effortless experience we’re committed to delivering, we brought in our new Director of Product, Nicole Hairston. Under Nicole’s leadership, thousands of customers were invited to engage with us in one way or another to share their experience and use cases. She challenged our team to look at our (now former) product roadmap with a critical eye to ensure that all that we planned to do aligned with both what customers asked for and what we, as experts in the industry, know they’ll want and need in the future. 

We’ve completely revamped the Earth Class Mail interface then added a number of improvements and new capabilities. 

Nicole explains the new improvements in detail below. 

We’re Listening 

Thanks, Jess! Many of you have expressed to us that you need a modernized, friendly and easy-to-navigate interface to manage your personal and business mail, so that’s exactly what we set out to provide. 

Here are some of the new improvements we’ve delivered so far that make it easier to digitally organize, share, automate and integrate physical mail into your back-office workflows. When you log in today, this is just some of what you’ll see, but by no means are we done: 

  • Share Mail Content via Email – Sending important mail to your team and contacts just got easier. Our new email share feature allows you to send mail contents as a searchable PDF attachment to one or more email addresses!
Share mail content via email
  • Organize with Custom Tags – You can now create and add one or multiple custom tags to any mail item for quick reference. Click on any of your custom tag(s) to quickly view a filtered list of the items you’re looking for.  
  • Filter your Account View – If you have Admin or Inbox access, you can now view all mail items at the account level in one consolidated view. We’ve provided improved visibility into the list of recipients on your account so you can then quickly and more easily filter your inbox by Recipient when needed. 
Filter Your Account View
  • Access Multiple Accounts – If you have multiple Earth Class Mail accounts, you can now quickly view and access each one from a new Accounts dashboard view. 
Access Multiple Accounts
  • Integrate Payments Received – We’ve added new integrations for Xero and Quickbooks Online to help you manage the payments you receive in your mail. After connecting security to one of these accounting services from your Earth Class Mail account, you can record payments to Xero or Quickbooks Online invoices with the click of a button. 
Integrate Payments Received

Paired with our CheckStream service, which allows you to request check deposits directly from your account, these accounting integrations can save you time and help avoid the hassle of having to track multi-check deposits in a spreadsheet or in an isolated application. 

Integrate Payments Received 2
  • Search and Find More – We’ve always had a search feature, but it was somewhat limiting in its results, only finding items with a specific status. Our updated search feature has fewer status restrictions and searches for content by any alphanumeric term across any scanned mail item in your Inbox. You can still search by Sender or Recipient, and we’ve added the ability to search by custom tag as well. 
Search and Find More
  • Brand New Look and Feel –  We gave the new customer interface a fresh color scheme makeover and added easy access to available actions you can request for your mail. 
Brand New Look and Feel
Brand New Look and Feel
Brand New Look and Feel 3

Our goal is to continually improve and simplify your experience so that it keeps getting easier and faster to use Earth Class Mail, in more ways, and with increasing value. The best part is that we’re just getting started!

As we get additional feedback from you and learn more about what works and what doesn’t, we will continue to iterate and improve. There are Support and Feedback links in your Inbox menu so that you can reach out when you need assistance and let us know what you think about the new Earth Class Mail experience. 

We look forward to continuing to build a paper transformation platform that enables you to turn your mail and office paper clutter into the first step of more efficient, digital and automated workflows!

Be well, Jess Garza, CEO Nicole Hairston, Director of Product   Header Image Credit: Steve Roe

Choosing a Virtual Mail Solution? Start With These Questions.

By Zachary Rimlinger on July 25, 2018 

Organizations of all sizes and industries are increasingly using technology and outsourcing to modernize their offices. Today, mail and document management looks a lot different than having clerical staff in-house.

We witness this digital transformation every day and have helped thousands of businesses increase their efficiency by automating their office mail. If you haven’t already, think about the time your company spends on clerical work, manual scanning, and mail management. Or perform a quick exercise by asking yourself: would valuable information survive if your building flooded or a fire broke out? If you’re panicking, it means you need a system to move your files into the cloud. 

If you’re reevaluating your current approach (or lack thereof) here are the questions you should be asking to choose an appropriate virtual mail solution:

  1. What addresses do you have? One of your first considerations will likely be the locations where you are able to set up a virtual address. But it is equally important to consider your business goals to determine the type of address to use. If you’re looking for a virtual address to redirect business mail, a PO box can suffice. If you’re wanting to expand your business’s market share to a certain region or city, consider using a more professional real street address. Or if you’re looking for an address to register your company, chances are you’ll need a real street address. Be sure to ask if your state has any specific requirements.
  2. How do you handle different mail volume needs? For organizations that receive high mail volumes or those with mail seasonality like in the tax and accounting industry, you’ll need a vendor with the infrastructure to process documents quickly and reliably. Be sure to research how long their business has been operating and inquire into their technology and service operations.
  3. What actions can I take on my mail? To get the most value for your investment, demo their interface to understand the scope of functionalities available to you. If that’s not possible, be sure to ask: 
    • In what format will I be receiving my mail?
    • How do you treat packages and checks? 
    • Can I easily export my information to other applications?
    • What are my options for organizing my information? 
    • Can I have multiple users in an account?
    • How can I search for my documents within the app?
  4. What network and physical security measures do you take? It’s vital that you ask vendors if they rely on partners (such as local postal shops) for mail intake, or whether they have independent operations. While local partnerships might increase available the addresses available to you, service times and security measures will differ greatly. Also ask about the technology and back-end security measures they take to keep your data safe.
  5. How quickly can I access my information? One of the major benefits of using digital mail and document solutions is accessing information quickly and in a more useful format. Ask how long it takes to see your mail contents from the moment you request an item to be scanned, or if there are options for automatically scanning all content. What about timing for mail forwarding? Depending on your needs, speed could be the deciding factor for which service you select.
  6. What is included in the pricing? Inquiring into pricing details can almost go without saying, but it’s important to note that most mail management solutions will require that you pay to scan your correspondence. But do they charge for mail received? If you’re a high-volume user or if you’re using an address strictly for business use, inquire about options and pricing for automatically scanning your contents. 

When choosing another business tool, assess how it will interact with your team, existing processes, and other solutions. The more you’re able to do with one tool, the better. 

Ready to put us to the test? Learn more here