How Earth Class Mail is Responding to the COVID-19 Crisis

Casey Shaeffer

Casey Shaeffer

April 27, 2020

How Earth Class Mail is Responding to the COVID-19 Crisis

As VP of Operations at Earth Class Mail, my last 8 weeks have been heavily focused on our response to COVID-19. I meet daily with my leadership team to monitor the situation, discuss any relevant developments, and make necessary adjustments to operations. 

We’re a technology company, but we’re human-driven, with teams working every day to deliver, open, scan, ship and deposit mail. Our offices remain open as an essential service, ensuring our customers across the country are able to continue doing business. 

Our COVID-19 response focuses on four major pillars: preserving the health of our staff, ensuring continuous service for our customers, maintaining consistency in our operation, and anticipating additional impacts. 

The health of our team

The health of our employees is our guiding priority. In accordance with social distancing protocols, any Earth Class Mail employee that is able to work from home is doing so. 

We are paying close attention to CDC guidelines. For those essential locations that require on-site work, we have created split shifts and increased sanitization protocols to minimize contact. We are providing assistance with ride-sharing alternatives for those employees dependent on public transportation.

In recognition of the essential service they are providing, we have increased wages for all our hourly employees. 

Business continuity for our customers

Every day, we process over $1 million in check deposits and thousands of mail documents, services our customers depend on to keep their businesses running smoothly.  

To continue meeting their needs, we have increased our operations staff and capacity so that we ensure continuity of service. We remain in constant contact with our vital business partners to understand their responses to COVID-19, and we communicate frequently with our customers to keep them informed of relevant developments. Through these efforts, we have been able to provide consistent service throughout the month. 

Consistency in mail processing operations

Our business is built on a refined process to get mail from the USPS, UPS, and FedEx; deliver it to a customer account; and get it opened, scanned, shipped, and deposited. 

As we work to keep our employees healthy and maintain service for our customers, we are modifying operations and making necessary spending cuts. Like every business responding to this crisis, we are finding inefficiencies that can be corrected without impacting our customers’ experience. 

Planning for the possible

None of us knows how the COVID-19 crisis may continue to impact our personal and business lives. The Earth Class Mail team is dealing with this uncertainty by preparing for the possibility of future business interruption. 

We are creating backup locations in Oregon and Texas and monitoring changes with the USPS, UPS, and FedEx daily to understand how their actions may impact our customers. We are also reviewing and testing all facets of our business continuity and disaster recovery plans, focusing on providing uninterrupted service for our customers.  

COVID-19 presents a challenge for us all. No matter what the future brings, we remain committed to our values, our customers, and our employees.


new-postcard

Find out more with The Postcard

Subscribe to get updates, special offers, and more!

invisible

Access postal mail anywhere with a virtual MailBox

sidebarCta

Get your physical mail professionally scanned and ready to view on any device

new-postcard

Find out more with The Postcard

The Postcard, our monthly email, keeps you updated on new products, event invites, virtual mailbox tips, and special promotions.

invisible

Related Posts

Problems completing your USPS 1583 form? Let’s troubleshoot common issues

Problems completing your USPS 1583 form? Let’s troubleshoot common issues

Before you can start receiving your mail at a virtual mailbox, you have to complete the USPS form 1583, a document from the postal service that gives providers the legal authority to access your mail.

By Sara Yonker

January 24, 2022

What is a virtual mailbox? And how does virtual mail work?

What is a virtual mailbox? And how does virtual mail work?

Virtual mailboxes make postal mail paperless. With a virtual mailbox, your incoming mail gets sorted and scanned, and you receive a digital copy. Once you have a virtual mailbox, you can access your mail 24/7 from any device, anywhere.

By Joanna Heep

January 17, 2022

What is a Virtual Address?

What is a Virtual Address?

A virtual address can give you many things: a chance to register a business in a different city, freedom from limiting you to a physical space, and give you access to your mail remotely if you combine it with a virtual mailbox. 

By Renee Cottrell

January 12, 2022

Virtual Mailbox for you!