Earth Class Mail is built on the passion and dedication of our employees. In this series we're offering a glimpse at the wizards behind the curtain.
Meet Daniel Finkle, Project Manager for the Operations team. On a daily basis Daniel is responsible for our mission-critical vendor relationships with the U.S. Postal Service, FedEx, and UPS. He also oversees our digital mail delivery and check processing teams.
Tell us a bit about your history here and the responsibilities you manage each day:
Yeah, I’ve been here for over ten years. It’s pretty crazy to think about. I started in operations as an entry level operator. Then I worked as an Operations and Web-Operations Lead, later as a Training Specialist, then a Procurement Manager, a Quality Assurance Specialist, an Operations Analyst, and now currently as a Project Manager.
Most of my day is spent working with various post offices around the country to set up new services or solve a problem of some sort. I also manage our check deposit process and oversee our digital delivery team - that is the team that makes sure each item we receive goes into the right account.
What made you interested in working for Earth Class Mail?
I could really see the potential of Earth Class Mail. They did a good job of sharing their vision for the future, and I drank the Kool-Aide. The cloud was going to be the wave of the future, and the service offered a huge benefit to customers.
My job now is to do everything I can to make that service better.
What’s the most difficult problem you’ve had to solve?
Honestly, learning how to conform to the various USPS regulations for a Commercial Mail Receiving Agency. Figuring out how to manage PO Boxes in every state has been a challenge. Each post office does things differently.
What is the most important lesson you’ve learned?
To communicate as much as possible, internally and externally. Things so easily get lost in translation, so you have to make sure everyone is on the same page at all times. It’s often easier said than done.
Where do you see yourself in five years?
I just finished my undergraduate work and received a Bachelor's in Business. I would like to use that somehow, maybe I could be the director of a think-tank, or get into R&D. Only time will tell.
How do you spend your personal time?
I’ve been married for almost 8 years to my wife Melanie and we have a baby boy, Elijah. In my free time, which isn’t often, I like to produce electronic music.
Other than that, I love to drink high quality tea. Lots of tea.
What's your favorite workplace story?
A boss of mine, who's no longer here, used to come in before the first Support Team member would show up around 6 AM. He would hide under their desk, wait patiently, and just as they were approaching he would crawl out and say “Found it!” really loud. Then he’d show them a dime in his hand.
That would always start the day off on the right foot.
Thanks so much for taking the time to chat with us today, any parting words or advice for our readers?
Yes! Don’t cut corners. Do things right the first time. That way next time, you can just drink tea.