We introduced the new Earth Class Mail interface in July 2018 and asked you to provide feedback. Since then, we’ve heard from hundreds of customers and have started to make some of your requested improvements!
We’ve added a Preview Panel – a configurable space where you can sort and manage actions ‘at-a-glance’ while viewing scanned content, request actions, find your item ID or see a full-size image of your envelope without having to leave the Inbox list to view these details.
Some other helpful changes we’ve made based on your feedback:
New and unviewed items are now displayed in bold text so that you can more easily discover them when viewing your Inbox.
You can now filter your Inbox list using new “Viewed” or “Not Viewed” tags for more precise results.
Request scans and shipments with fewer clicks and default selections.
Archived items will no longer show up when filtering by Recipient. We know that was frustrating for you, so we’re happy it’s now resolved.
Log in today to experience these new improvements first hand. Send any feedback or questions to [email protected]; we look forward to hearing from you!
Coming Soon – We’rehard at work on delivering additional feedback from you, like adding the ability to create folders, a new option to be alerted when a check is detected, mobile optimizations and additional usability improvements; stay tuned!
“What’s new at Earth Class Mail?” is a question I’m asked frequently and I’m thrilled to finally be able to share some exciting developments with you! The last time you heard from me was when I joined the company as its new CEO. And while I wasn’t able to get into any specifics about what was in store for 2018, I’m proud to say, since then, we’ve been working feverishly to make significant upgrades to our product.
First, let’s have a quick look back at this year so far. We’ve:
Processed approximately 1.5 million physical mail actions (like scanning, shipping, depositing checks) for you since January, which is on track to double the previous year’s activity.
Deposited over $1 Billion in checks for our customers to date, and close to $120 Million this year alone.
Processed 87.49 tons of mail items in 2017, and so far 49 tons to date this year (includes packages)
Thank you for allowing us to serve you!
Over the past six months, we’ve been laser-focused on learning what is most important to our customers as well as prospects considering our services in order to determine how we could create the greatest value for their businesses.
One of the first things we learned is that we would need to provide more than just an updated look for our app and that we would have to build a more thoroughly updated user experience with more functional and efficient ways to use the service we provide to both individuals and businesses.
To help us collect your valuable feedback and turn it into the effortless experience we’re committed to delivering, we brought in our new Director of Product, Nicole Hairston. Under Nicole’s leadership, thousands of customers were invited to engage with us in one way or another to share their experience and use cases. She challenged our team to look at our (now former) product roadmap with a critical eye to ensure that all that we planned to do aligned with both what customers asked for and what we, as experts in the industry, know they’ll want and need in the future.
We’ve completely revamped the Earth Class Mail interface then added a number of improvements and new capabilities.
Nicole explains the new improvements in detail below.
Thanks, Jess! Many of you have expressed to us that you need a modernized, friendly and easy-to-navigate interface to manage your personal and business mail, so that’s exactly what we set out to provide.
Here are some of the new improvements we’ve delivered so far that make it easier to digitally organize, share, automate and integrate physical mail into your back-office workflows. When you log in today, this is just some of what you’ll see, but by no means are we done:
Share Mail Content via Email – Sending important mail to your team and contacts just got easier. Our new email share feature allows you to send mail contents as a searchable PDF attachment to one or more email addresses!
Organizewith Custom Tags – You can now create and add one or multiple custom tags to any mail item for quick reference. Click on any of your custom tag(s) to quickly view a filtered list of the items you’re looking for.
Filter your Account View – If you have Admin or Inbox access, you can now view all mail items at the account level in one consolidated view. We’ve provided improved visibility into the list of recipients on your account so you can then quickly and more easily filter your inbox by Recipient when needed.
Access Multiple Accounts – If you have multiple Earth Class Mail accounts, you can now quickly view and access each one from a new Accounts dashboard view.
Integrate Payments Received – We’ve added new integrations for Xero and Quickbooks Online to help you manage the payments you receive in your mail. After connecting security to one of these accounting services from your Earth Class Mail account, you can record payments to Xero or Quickbooks Online invoices with the click of a button.
Paired with our CheckStream service, which allows you to request check deposits directly from your account, these accounting integrations can save you time and help avoid the hassle of having to track multi-check deposits in a spreadsheet or in an isolated application.
Search and Find More – We’ve always had a search feature, but it was somewhat limiting in its results, only finding items with a specific status. Our updated search feature has fewer status restrictions and searches for content by any alphanumeric term across any scanned mail item in your Inbox. You can still search by Sender or Recipient, and we’ve added the ability to search by custom tag as well.
Brand New Look and Feel – We gave the new customer interface a fresh color scheme makeover and added easy access to available actions you can request for your mail.
Our goal is to continually improve and simplify your experience so that it keeps getting easier and faster to use Earth Class Mail, in more ways, and with increasing value. The best part is that we’re just getting started!
As we get additional feedback from you and learn more about what works and what doesn’t, we will continue to iterate and improve. There are Support and Feedback links in your Inbox menu so that you can reach out when you need assistance and let us know what you think about the new Earth Class Mail experience.
We look forward to continuing to build a paper transformation platform that enables you to turn your mail and office paper clutter into the first step of more efficient, digital and automated workflows!
Be well, Jess Garza, CEO Nicole Hairston, Director of Product Header Image Credit: Steve Roe
We’re excited to announce that the Earth Class Mail team will be attending Xerocon Atlanta next week. This conference brings together Xero partners and customers and will feature speakers, training sessions for accountants and bookkeepers, and opportunities for social gatherings. We’re looking forward to participating in this unique opportunity to celebrate our customers in the area and delve into the changes that are taking place in the the cloud accounting industry.
Earth Class Mail’s native Xero integration
As a trusted resource in the modern accountant’s playbook, our office mail automation platform offers a native integration with Xero, one of the leading cloud accounting solutions. You can learn more about our native Xero integration on our website or by contacting us at 210-802-5211.
How to find us
If you’d like to connect, please join us for a happy hour at the conclusion of Xerocon Day 1 (Wednesday, June 6th) between 5-7pm for drinks and appetizers. Attendees will have the chance to meet other accounting professionals and learn about upcoming new services.
For event information and to RSVP, see our Eventbrite page. And if you’d like to get in touch before, please reach out at [email protected] or via my direct line at 210-802-2908.
Here in the US, the subject of data protection and privacy remains a highly debated topic, most recently as a result of the Facebook and Cambridge Analytica scandal as well as enterprise-level data breaches, such as the Equifax breach, that have impacted many of us.
In Europe, data protection and privacy have been at the forefront of discussions amongst tech leaders and politicians for some time now. In April 2016, the EU passed regulation on how companies can collect data from EU residents known as General Data Protection Regulation (GDPR).
What is the GDPR?
The GDPR is a standard covering data protection and privacy that covers all citizens living in the European Union. The regulation applies to any company marketing to EU citizens, no matter the company’s location or the laws in the US.
Companies with an online presence also will need to be transparent about what they do with data such as, your IP address, contact information, banking or medical information or even personal or professional photos.
As a consequence of the number of data breaches that have occurred and have not been reported, if companies do experience a breach after May 25th, they are required to report it within 72 hours to the affected parties or be penalized a portion of its global revenue.
Due to the impact of the GDPR and our desire to handle your private data with the utmost transparency and respect, we’d like to go over how we’re handling it here at Earth Class Mail. The deadline to comply with GDPR is May 25th, and we are on track to be 100% compliant by that deadline.
What does this mean for Earth Class Mail Customers?
In compliance with GDPR, we provide you with the right to request that we “forget” or delete your data within 30 days. You can make this request by contacting our customer support at [email protected].
Today is an exciting day for a lot of reasons, mainly because I get to share my new adventure with you; joining Earth Class Mail as CEO.
This adventure, I think, started in 2003 in Germany, when I delivered my first formal sales presentation. While presenting TVs and microwaves to a room of 200 buyers something clicked for me. I fell in love with the sales side of the business and was hooked.
During a leadership stint at Rackspace in its early days I met, now Scaleworks GP, Lew Moorman. As Scaleworks began acquiring companies and rounding out their executive teams, I was recruited to run sales for Assembla. With a focus on go-to-market strategy, I helped Assembla grow over the course of the year and was approached by Lew and fellow Scaleworks GP, Ed Byrne, to discuss one of the other companies in the portfolio, Earth Class Mail.
Lew said something that stuck with me: “Businesses spend time and money combing through the mail…and then the key stuff gets lost on a desk or in transit. Automating office mail can drive real business value.”
Having run my family’s business for years I well understood Lew’s point. Though, frankly, I’d never considered there could be an alternative. Businesses have come to tolerate a daily influx of paper mail out of habit and necessity and yet Earth Class Mail offers a real solution.
This revelation piqued my interest and I went to work researching the company, its offerings, the market it serves, and the larger market it could serve.
When I was asked to join the team as CEO, I didn’t hesitate. I knew that leading Earth Class Mail would give me the chance to solve challenging problems for businesses in an impactful way. It would also allow me the opportunity to join and continue the build out of a world-class team and shape a company that could lead its category for years to come. It was an opportunity I had to take.
As 2017 winds down, I’ve geared up for this big and exciting transition. While I can’t get into what we have planned for you, our customers, in 2018, I can say that we’ll be able to provide you with more insights about mail than ever before – whether it’s a check that needs to be deposited, invoices to be logged into your accounting system, a notice that needs to be forwarded to your lawyer, or a time sensitive tax document you want in your CPA’s hands right away – we’re going to make the inbound paper mail problem a thing of the past.
As you set your sights on your own new and exciting 2018, I’ll leave you with one of my favorite quotes:
“What you think about, you bring about.” Bob Proctor
This captures one of the strongest beliefs I hold: Our minds (our thoughts, our attitudes, and our imagination) provide us everything we need to create the life we want.
Be positive, creative and expect good things in 2018!
We’re really excited to announce CheckStream, a new service that makes depositing checks super simple.
So many of our customers get checks in the mail, literally millions of dollars worth each month.
In many senses it’s the most important mail you can get, and yet there was no great way to deal with them before.
Until now. Unlike traditional solutions, CheckStream is designed to work for any business – if you have a bank account, then you qualify.
There’s no credit check, no deposit limits, and none of the typical restrictions you get with remote deposit or lockbox solutions from the banks.
The solutions on the market today are not flexible, place a lot of burden on employees, don’t natively integrate with cloud services, and often don’t support small and medium businesses. CheckStream fixes those problems. – Doug Breaker, CEO at Earth Class Mail
We set out to build something that would work across a broad spectrum of business needs, from high check volume businesses to low-volume and high-dollar transactions. Importantly, we didn’t want to stop at just the deposit, we wanted to make the entire transaction workflow better.
Native QuickBooks Online and Xero integrations make accounting reconciliation a breeze. Record transactions directly to your accounting software, so no more spreadsheets to track all the checks in your deposit.
Plus, CheckStream makes all the good things about receiving checks even better. Every deposit includes a complete content scan, so any attachments and payment coupons get retained.
CheckStream makes depositing checks easy … We used to let checks pile up, then walk them to our bank … It saves us hours every month and gets money in our account faster. – Nick Kocinski, CFO at YCharts.com
Digital copies can be stored forever in the Earth Class Mail cloud, or sync everything to your favorite cloud storage service.
CheckStream is better because it just works
NO Hardware – that means no scanner in the office, and no maintenance.
NO Contract – month-to-month billing, just like our business mail plans.
NO Credit Check – that’s right, if you have a bank account then you qualify.
NO Deposit Limits – any amount, any time.
NO Transaction Fees – each plan includes a number of deposits, after that it’s just $2/check. (included deposits vary, see plans; for CheckStream add-on and individual deposit pricing, see here)
If it all sounds a bit cliche, well…it is. It’s a story as old as the idea of free enterprise itself except that today entrepreneurs can do it without building a skyscraper, laying down a transcontinental railway, or putting a million cars on the road.
Earth Class Mail is built on the passion and dedication of our employees. In this series we’re offering a glimpse at the wizards behind the curtain.
Meet Damarcus Clark, Operations Team Member. Damarcus holds all of our scanning records and has scanned literally millions of pages for our customers in the last 8 years.
Tell us a bit about your history here and the responsibilities you manage each day:
Since I started in 2008 I’ve scanned over 2.3 million pages. I come in every morning to open up the facility, and am usually here alone for the first hour or so.
I get some coffee going, create the work orders for the day, and then get to work. Most of my day is spent at my scanning station, just scanning documents for our customer.
I currently hold the record for most scans in a day, at 853.
But, I’ve also done the most in a week, a month, and a year. The average scanning performance is about 82 pages per hour, but I’ve been timed doing nearly 142 per hour. Last year was my biggest year yet, I did around 130,000 scans.
What do you think is the key to your success?
I really enjoy being the first one here in the morning, it gives me time to focus and get going. I’ve always worked like this at any job. I try to assign little challenges for myself so that I can keep moving, for example: I’ll look at the clock and say, “by this time I need to have done this many scans”.
I’m always trying to think a few steps ahead too, and keeping my station and equipment optimized for efficiency helps a lot with that.
Those half second movements really add up over time.
I’ve worked here so long that I know how to organize the workload to make it the most efficient.
What are you most passionate about here at ECM?
I love what I do. Being able to improve on a process and find little areas to optimize efficiency makes it fun. It’s great to be a valued part of a growing business.
Any good lessons you’ve learned that you can share with us?
Trust the process you’ve created and keep working toward your goal. If you’re persistent, eventually you’ll get there.
Don’t just look at a current process and accept it as it is, but instead understand what works about it and how you can improve it. There’s almost always a way.
What keeps you driven and motivated each day?
My girlfriend, Elaina, and I have been together for ten years this month, and we have two young sons together. They are my main motivation in life.
My goal is to provide them with a better life and more opportunity than I had. I’ve had a good life, but as a father I want to be able to offer them even more.
What do you do in your free time?
Elaina and I recently started an organic beauty supply business and we’ve just started selling inventory. We started setting up at bazaars and now we have customers ordering online from all over the country.
We’re still in the beginning stages, just a couple of months actually, but it’s already starting to take off. It’s pretty exciting.
Elaina has a degree in business and I’m on track to complete my degree this year, so we really hope to put or knowledge to use and grow the company together.