Forward-Shipping of Mail – We have rate-shopped the shipping giants to ensure extremely competitive shipping services for you. Prices vary by weight, class, and destination. Remember you can reduce forwarded mail costs by more than 50% by (1) shredding or recycling unwanted mail and (2) scanning mail not needed in paper form. It’s easy and secure!
Customers may choose from among several options for the class of service, speed, destination, and special options. Cost also depends on the weight, size, and number of items grouped to be forwarded together in a single package (the best cost-saving method). Forward-shipping of packages across national borders may require that we open the package to check the contents per applicable legal statutes and carrier policies.
Draw-Down Balance – All additional services in excess of those included in the bundled subscription plans are charged against a draw-down balance that the customer establishes with Earth Class Mail Corp. The system will automatically manage your charges for you, based on thresholds you set. The draw-down account mechanism is used to avoid frequent "micro-charges" to your credit card. See Recharge Threshold.
Billing – Customer accounts are updated continuously. Fees and the cost of services are debited from a customer's account as the services are consumed. Customers may access on-line updates of the services that have been consumed and the cash balance that remains available in the draw-down account. Services may not traded off against one another. For example, you may not receive more scans in exchange for less inducted mail. Bundled services not consumed in any month will not be carried over or credited to any later month. If your requested services exceed the monthly allotment, you will be notified and your account will be charged based on the chart in Pricing if You exceed Your Plan.
# of Mail Pieces Received – Each mail piece is bar-coded with a unique serial number for security and tracking purposes. Each letter, flat and parcel counts as one "Piece."
# of Pages – Page size is assumed to be up to 8.5" x 14", A4, or letter-size pages. Oversize pages (larger than 8.5" x 14") will be charged an additional $1.00 per page.
Scanning – Mail contents are scanned by default in B&W at 300 DPI. Upon request, mail contents may be scanned in grayscale or color or higher DPI at an additional charge. Grayscale pages are $0.25, color pages are $0.30. We aim for turnaround times of one business day for scanning of mail contents. We do not scan material that in our sole discretion we deem pornographic or obscene.
Storage - At this time Earth Class Mail does not charge for extended storage of our customers' mail items at our processing facilities. Later this year we will institute very reasonable storage-time limits; beyond these, additional charges will apply. We will provide ample advance notice of when this new policy and pricing will take effect, so that each customer may, if desired, reduce his or her inventory of stored items through recycling, shredding, and/or forward-shipping before the storage charges begin. Customers will also be given the option to continue storing items with us in an archive at market-competitive rates.
Electronic Data Retention - Earth Class Mail does not currently place any limits on the size or duration of online hosting for the content-scan files we provide to customers in PDF format. As an additional option to help our customers manage these files, we will be introducing software tools later this year that will allow customers to quickly and easily download all scan files that were created after Nov. 30, 2007. We may also later introduce hosted-content management applications or interfaces to popular third-party applications that will enable seamless transfer and workflow control of scanned documents.
Recharge Amount – The Recharge Amount is the minimum amount we charge to your credit card each time the available funds in your account (your account balance less charges for pending services) falls below the Recharge Threshold. Minimum for Residential: $25, for Business: $50
See User Agreement for additional information.