Getting Started
| How long does it take to sign up? |
| Registration takes only minutes, and you can start receiving mail as soon as you get your “Welcome" email. After sign-up, it is important to complete the Postal Consent Form and to inform senders of your new address. For more information, see “Getting Started.” |
| Can I register my business with my ECM address? |
| Businesses can only be registered with an Earth Class Mail address when using our Registered Agent Service. Without this service, your ECM address can only legally be used for receiving mail. |
| Are there long term contracts? |
| No. By default, your Earth Class Mail account will auto-renew at the end of the billing month, but you can log in at any time and have us cancel your account instead, or renew it under a different plan. This gives you the flexibility to control your costs and make sure you’re getting exactly the service you need. |
| Do I need to complete the Postal Consent Form (Form 1583)? |
| All of our customers are required to complete and submit a Postal Consent Form for each address you use. This Form authorizes Earth Class Mail to receive, handle, and process your mail. See the Postal Consent Form page for more information. |
| Forwarding mail |
| It is up to you to determine what mail Earth Class Mail receives. You have the option to file a Change of Address with the US Post Office, or inform individual senders of your new mailing address. Either way, Earth Class Mail will not give out your address, and you control what mail comes to us. |
| 30 Day Money Back Guarantee |
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If you’re not satisfied with your Earth Class Mail service for any reason, just contact us within 30 days of your sign-up date and we will refund the monthly plan fees and any street-address fees you paid at sign-up. We will need you to tell us your Earth Class Mail number, and we will ask you to verify your identity over the phone.
Please note: This money-back guarantee does not include a refund of the account activation fee or other charges that are not included in the monthly plan fee but were carried out at your request during this 30-day period. This guarantee is only valid once per customer. |